Privacy Policy

Last updated: 13 August 2026

This notice explains how we handle personal information when you visit Mota Labs, contact us, join a product list, buy a product or use a software licence.

1. Information we collect

• Identity and contact details, such as your name, email, company and billing details.
• Order, product, licence, activation and support records.
• Messages and files you choose to send us.
• Technical and security information, such as IP address, browser, device, request logs and cookie choices.

2. Why we use it

• To answer enquiries and provide requested information.
• To fulfil orders, issue licences, deliver updates and provide support.
• To operate, secure, troubleshoot and improve the website and products.
• To meet accounting, tax, fraud-prevention and legal obligations.
• To send marketing only where you have consented or where permitted by law; you can opt out at any time.

3. Lawful bases

Depending on the activity, we rely on taking steps at your request or performing a contract, compliance with legal obligations, our legitimate interests in operating and protecting the business, and consent where required.

4. Payments and service providers

Paddle acts as merchant of record and handles checkout, payment, invoicing and transaction tax. Paddle processes buyer information under its own privacy notice. We may also use vetted hosting, email, support, analytics, security and professional-service providers. They receive only the information reasonably needed for their role and are bound by appropriate terms.

5. International transfers

Some providers may process information outside the UK. Where UK data law requires it, we use an adequacy decision or approved contractual safeguards.

6. Retention

We keep enquiry and support records while needed to respond and manage the relationship; licence and order records for the life of the licence and a reasonable period afterwards; and financial records for the period required by UK tax and company law. Security logs are normally kept for a shorter operational period unless needed to investigate an incident.

7. Cookies

We use essential cookies needed for WordPress, security, checkout, accounts and saved preferences. Any non-essential analytics or marketing cookies will be disabled until you choose to accept them through the site’s consent controls.

8. Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or portability, or withdraw consent. Email hello@motalabs.co.uk. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

9. Security and changes

We use proportionate technical and organisational safeguards, but no online service can guarantee absolute security. We may update this notice as our services or legal obligations change and will publish the revised date here.