Refund Policy

Last updated: 13 August 2026

This policy applies to digital products sold by Mota Creative Ltd under the Mota Labs name. Payments and transaction refunds are administered through Paddle as merchant of record. Nothing here limits your statutory rights.

Before a download or licence is supplied

If you are a consumer and digital content has not yet been supplied, you may normally cancel a distance contract within 14 days of entering it. Contact hello@motalabs.co.uk with your order details.

After digital delivery begins

At checkout, consumers may be asked to expressly request immediate digital delivery and acknowledge that the statutory right to cancel is lost once supply begins. If that consent and acknowledgement are given and the download, licence key or digital access is supplied, a change-of-mind refund is not normally available.

Faulty, misdescribed or inaccessible products

If digital content is faulty, not as described or cannot be accessed, contact us so we can investigate and provide an appropriate remedy. Depending on the circumstances and applicable law, this may be a fix, replacement, price reduction or refund. Please include the order number, product version, WordPress and PHP versions, relevant third-party plugin versions and a description of the issue.

Compatibility and migration tools

A refund is not normally due because a product was purchased for an unsupported environment, because a customer changed their mind after delivery, or because instructions, compatibility requirements, backup guidance or staging requirements were not followed. This does not affect remedies where the product itself fails to meet legal requirements.

Subscriptions and renewals

Annual plans can be cancelled to stop future renewal through the customer account or by contacting us. Cancellation does not usually refund the current paid term. Any mandatory cooling-off or cancellation rights applying to a consumer subscription will still be honoured.

How to request help or a refund

Email hello@motalabs.co.uk with your order number and reason for the request. We aim to acknowledge requests within two working days. Approved refunds are returned through Paddle to the original payment method; banking times vary.